The Customer

Oxfordshire County Council is a large employer with over 4,000 employees, and spends approximately £11 million per annum on temporary staff.

The Challenge

The Council has undergone significant change in recent years and employs a diverse workforce in a range of disciplines/professions. Due to recruitment difficulties in some sectors, the Council has also experienced a trend in the rising use of agency workers to cover permanent vacancies pending recruitment.

The Solution

The Council competitively tendered its requirement for a managed service provider in 2017 using the YPO national framework, and awarded to Comensura. The contract went live in December 2017. Comensura provides Oxfordshire County with an Adaptive managed service model, shaped around its required outputs.

The Benefits

The contract has been used to support a number of key strategic objectives as part of the Council’s transformation programme “Fit for the Future”. A key strand within this programme being around ensuring the Council has a workforce and an organisational design which is fit for the future.