Customer success story

A Statement of Work Solution for a Large UK Local Authority

Through Comensura's VMS platform, c.net, this large UK local authority now delivers a number of Statement of Work projects across the organisation — procuring the resource it needs in a variety of areas while retaining full visibility and control.

Impact at a glance
Outputs, timelines and costs clearly defined, approved and tracked in one system. Delivering full transparency for a public sector organisation under scrutiny.
IR35 full reassurance
One arrangement for temporary staff and SOW
4,500+
Employees supported
380,000
Residents served
£331m
Annual council budget
450 services
Delivered to residents
Programme impact: Comensura's c.net platform gives this local authority full IR35 reassurance and complete visibility and control across its Statement of Work projects, covering 450 services for 380,000 residents.
Not for profitIndustry
4,500+Employees
UKRegion supported
The Challenge

A self-service SOW provider wasn't delivering the support or visibility needed.

The customer is a unitary local authority in England, covering a wealth of districts. It is a substantive employer with a large and complex organisational structure — its directors and senior leaders are responsible for delivering over 450 services to 380,000 residents, managing over 4,500 employees and a budget of over £331m. It had previously relied on Comensura to supply contingent labour before investing in a Statement of Work (SOW) solution.

Public sector organisations are facing increased scrutiny around the engagement of external resources, and this authority needed a SOW solution that could adapt across a range of disparate departments, categories and projects — with full transparency and visibility of spend, and full support to both commissioning and project managers. Its previous SOW provider was essentially offering a 'self-service' system, and the relationship wasn't supportive. Something needed to change.

The Solution

A platform built on feedback, giving full visibility over every project.

As early adopters of SOW in c.net, the authority was able to test the platform, receive training and provide invaluable feedback to help shape the solution.

Outputs, timelines and costs are all clearly defined, approved, updated and tracked within the system. Users can immediately see exactly where they are with any given project — no more chasing individual project owners or managers. If team leaders need to know how much time or budget is left to run, it's all right there in the system.

The platform also becomes more powerful the more it is used: as a user populates it with information about their Statement of Work projects and suppliers, it provides deeper insight into spending trends, service categories and engagement patterns.

Results

Full IR35 reassurance, with complete visibility and control.

The SOW solution has given the authority much greater confidence in how temporary and contingent resource is classified and managed, while making day-to-day project tracking far simpler.

“It's given us much more assurance, particularly around IR35. Having one arrangement for temporary staff and SOW allows us to have that assurance. If somebody tries to misclassify a job role or project, c.net and Comensura will stop them going through that wrong door.

It also gives us full visibility, so if we pick up somebody else's project (if somebody leaves or goes off sick, for example), we can go on c.net and see exactly where that project is. It gives us transparency, which is vital for public sector organisations, which may be under scrutiny for their use of public sector resources.

Through Comensura's VMS platform, c.net, we are now delivering a number of SOW projects across the local authority, enabling the customer to procure the resource it needs in a variety of different areas while retaining full visibility and control.”

Spokesperson, Local Authority
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