Customer success story

Public Sector Statement of Work Management

As a result of implementing a Statement of Work management solution, this public sector organisation received very positive feedback from its external auditors — reducing costs, improving processes, and gaining better visibility and control of spend.

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Impact at a glance

A technology-driven approach to managing Statement of Work spend. Delivered across nine categories of supply, from payroll to digital transformation.

Fast turnaround times

Suppliers procured quickly without compromising on compliance

Public Sector

Industry

9 categories

Of supply delivered

Region supported

Programme impact: Comensura's SOW solution gave this public sector organisation more measurement and control over spend, fewer project overruns, and fast, compliant access to suppliers across nine categories of supply.

Public SectorIndustry

9 categoriesOf supply delivered

UKRegion supported

The Situation

A long-standing strategic partner supporting workforce planning across EMEA.

A trusted, long-standing partnership

Comensura has long acted as a strategic partner for this public sector organisation, supporting its workforce planning needs across EMEA. The organisation has a global reach and has been partnering with Comensura for several years.

An early adopter of Statement of Work solutions

The breadth and depth of Comensura's support has grown significantly since the initial engagement. Through a trusted partnership approach, the client has helped shape the services Comensura offers, becoming one of the first to adopt its Statement of Work solutions.

A shift towards outcome-based ways of working

With an increased reliance on contingent workers and a move to outcome-based solutions, the organisation needed a Statement of Work management solution that could meet its ever-changing requirements.

The Challenge

Compliance risk, fragmented tracking and project overruns needed solving.

Compliance across the supply chain was a big challenge for the organisation. As a global entity, the way it procured services needed to be governed by EU practices, requiring robust tender and bid processes as well as a fully audited trail of evidence.

Global compliance requirements

As a global entity governed by EU procurement practices, the organisation needed robust tender and bid processes, along with a fully audited trail of evidence.

Fragmented project tracking

With a range of projects often delivered in tandem, various commissioning managers were working on campaigns without any clear tracking or monitoring process — raising compliance, governance and liability concerns.

Cost and timescale overruns

The organisation sought greater autonomy around value for money and project timescales, with many projects tending to overrun on both cost and time, and needed better cost controls and measurable, objective milestones.

The Solution

A technology-driven approach to rigour, control and scalability.

The client was an early adopter of Comensura's Statement of Work management solution, and it was a collaborative approach that helped develop a service meeting the unique requirements of all commissioning and project managers, through Comensura's c.net technology platform.

01 Rigour and control over decision-making +

The online platform delivers a clear authorisation and approval process for projects, aligned to both commissioning managers and suppliers, creating full governance and compliance for all other key stakeholders.

02 A complete audit trail +

Any change to budget constraints, timeframes or supplier scope had to be authorised by the right person or team, providing a clear audit trail of the entire approval process through the easy-to-use c.net platform.

03 Defining what 'good' looks like +

Comensura worked closely with the client to define what 'good looks like' for the SOW process, helping to shape supplier briefs and develop clear milestones to feed the right information into the technology.

04 A milestone-based pay system +

Comensura ensured the client worked with its supply chain to implement a milestone-based pay system, so projects were paid only once certain criteria had been met, allowing greater rigour and control around payment processes.

05 A scalable solution +

The solution was built to scale, allowing the client to increase or decrease supply chain requirements as and when needed.

06 A knowledge centre for data-driven decisions +

The technology platform also acts as a knowledge centre, allowing cross-sharing of information so users can pull up previous SOW briefs, analyse supplier success, and make data-driven decisions for new requirements.

Results

More control, fewer overruns, and positive feedback from external auditors.

Comensura's Statement of Work management solution gave the client more measurement and control over spend, and the ability to work smarter than ever before. As a result, the organisation reduced the number of projects that overran on cost or time, and received very positive feedback from its external auditors for reducing costs, improving processes and gaining better visibility and control of spend.

Increased control

Over Statement of Work spend

Fast turnaround

Suppliers procured quickly without compromising compliance

Fewer cost and time overruns

The organisation has reduced the number of projects that overrun in terms of cost or time to complete.

Fast, compliant turnaround

Where new project re-runs are required, the slick process has enabled quick turnaround times, with suppliers procured quickly without compromising on compliance or governance requirements.

Positive feedback from external auditors

Implementing the SOW solution led to very positive feedback from the client's external auditors, citing reduced costs, improved processes and better visibility and control of spend.

Categories of supply delivered

Payroll management

Training and development

Resource planning

HR and compensation

Marketing services

Procurement managed services

ICT and Infrastructure Design

Organisational development

Vetting checks

Project types delivered range from large-scale IT programmes delivering digital, client-centric services, to HR and resource change management, complex high-volume resource management, and digital transformation programmes.

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