Customer success story

A Long-Term Managed Service Partnership with Southwark Council

Since 2006, Comensura has been Southwark Council's vendor-neutral managed service provider for temporary and interim staff, delivering millions in savings, far simpler processes, and a growing social value programme for local residents.

Impact at a glance
A long-term partnership built on savings, efficiency and safeguarding. Retendered and re-awarded to Comensura in 2011, 2014 and 2018.
£12m
Direct cash savings delivered in the first contract
4,200
Employees supported
UK
Region supported
£43m to £22m
Reduction in total annual spend
61,000 to 50
Invoices processed annually
Programme impact: Since 2006, Comensura has delivered £12m in direct cash savings, cut Southwark Council's annual spend from £43m to £22m, and reduced invoice processing from around 61,000 to just 50 a year.
Local AuthorityIndustry
4,200Employees
UKRegion supported
The Situation

A long-standing managed service partnership with a South London borough.

A London Borough with a clear civic mission

Southwark Council, based in South London, forms part of Inner London and was created in 1965. Extending from the River Thames into south-east London, Southwark encompasses some of the capital's cultural hotspots, vibrant communities and acclaimed green spaces. The council is committed to making a real difference to the quality of life for local people, making the home environment cleaner, safer and more modern.

A partnership since 2006

Southwark Council originally tendered its requirement for a vendor neutral managed service provider of temporary and interim staff in 2005, awarding the contract to Comensura, which went live in April 2006.

Retendered and re-awarded three times

The contract has since been retendered and re-awarded to Comensura on three separate occasions — in 2011, 2014 and most recently 2018.

Client profile
4,200
Employees across Southwark Council, a London Borough in Inner London created in 1965.
Partnership
Since 2006
Retendered and re-awarded to Comensura in 2011, 2014 and 2018.
The Challenge

The council needed savings, safeguarding and absolute supply chain neutrality.

The council sought savings, greater efficiency from the way it engaged workers, robust risk management and good quality workers from the contract, and also a partner who would work with them to develop an enhanced safeguarding programme in light of the Bichard Inquiry. Absolute neutrality from the supply chain was a fundamental prerequisite, with supply from affiliate businesses forbidden.

01
Savings and efficiency

The council sought savings and greater efficiency from the way it engaged temporary and interim workers.

02
Robust risk management and quality

Good quality workers and robust risk management were essential requirements of the contract.

03
An enhanced safeguarding programme

The council needed a partner who would help develop an enhanced safeguarding programme, in light of the Bichard Inquiry.

04
Absolute supply chain neutrality

Neutrality from the supply chain was a fundamental prerequisite, with supply from affiliate businesses forbidden.

The Solution

A standardised service that evolves with every contract.

Comensura initially provided Southwark Council with its classic service, standardising and systemising temporary worker acquisition — and has continued adapting that service with every contractual iteration since.

01 A standardised, competitive MSP service +

Comensura initially provided Southwark Council with its classic service, standardising and systemising temporary worker acquisition processes while maximising competition and delivering quality workers at low prices.

02 A service that evolves with every contract +

The service has been adapted with each new contractual iteration to reflect the council's changing needs, with both parties working in partnership to continually find more efficient and effective ways of working.

03 Continuity of experienced account management +

Comensura's Head of Service joined as an on-site account manager for the council when the first contract began, and the current on-site account manager has over 12 years' experience working with Local Authorities and has been onsite with the council since 2014.

Results

Millions in savings, deep efficiency gains, and a lasting social value partnership.

The partnership has delivered direct cash savings, a sharply reduced cost base, far simpler invoicing, and a growing social value programme for Southwark residents — all built on the continuity and experience of Comensura's on-site team.

£12m savings
Delivered in the first contract, plus £2m per iteration since
Spend nearly halved
From a £43m per annum peak to £22m
Invoices cut by 99%+
From ~61,000 to around 50 a year
Social value
Delivered through Southwark Works CV and interview workshops

£12m in direct cash savings

Direct cash savings delivered in the first contract amounted to £12m, with a further £2m delivered in each new iteration after baseline resetting.

Total spend nearly halved

Total spend reduced from a £43m per annum peak to £22m, through the introduction of demand management and workforce planning initiatives.

Partnering with Southwark Works

Southwark Works, the council's job brokerage service, was integrated as a supplier and provider of social value, through regular co-hosted CV writing and interview skills workshops for Southwark residents.

Invoice volume cut by over 99%

The number of invoices processed annually fell from around 61,000 to approximately 50 — not 50,000, just 50 in total.

A bespoke, specialist safeguarding approach

Co-production of a bespoke safeguarding service, a specialist interim category management approach, and volume leveraged with a single supplier for manual labour requirements.

Managing statement of work requirements

Comensura also took on management of the council's statement of work requirements, with feedback from HR described as very positive.

What our partners say

“Alieh has been working remotely (like the rest of us) for the last year but has continued to drive forward some really important work on the social value elements of the contract with Southwark. During the last few months, there have been CV writing and interview techniques sessions run jointly with the Venn group, Southwark Works and Alieh. These have been well attended and well received with great feedback coming into us as an authority.

I have spoken to Alieh about keeping a record of all the positive outcomes for the annual contract review, but even more importantly, this week we saw two people offered exciting roles in the Electoral Services team as we prepare for the mayoral elections in May. These opportunities have come about purely through the social values work undertaken by Alieh.”

Strategic Lead – HR Customer Delivery, Southwark Council

“We have been working in partnership with Alieh Yadegari from Comensura since the Autumn of 2019. This has enabled us to have access to a broad range of temporary opportunities for our clients in a number of areas including Admin, IT, Finance and Benefits, Social and Healthcare and HR. This type of employment opportunity is invaluable for our clients and can provide them with high quality work experience to enhance their CV and job prospects. Temp roles can also very often lead to something more permanent. Alieh from Comensura has welcomed us and really supported us in accessing these roles and has also introduced us to other employers in her networks, which in turn has led to positive activities and workshops for our clients. Our partnership with Comensura and other partners is proving to be very rewarding and beneficial for our staff and clients alike.”

Manager, Southwark Works

“I wanted to provide you with some positive feedback on my recent contact with Alieh Yadegari at Comensura. I have used Comensura before, albeit not for a very long time, so am coming at this from a novice perspective. Alieh could not have been more helpful in assisting me with the process. No question (of which I had a lot) was considered silly and she was very amenable and patient in supporting me with a ‘walk through’ guide on the phone of how to place an order through to a booking. It was a really friendly and positive experience and I would like this to be noted in terms of the council’s contract with Comensura.”

Unit Manager, Southwark Council

“Comensura has offered excellent support during this recruitment process, from setting me up as a new recruiting manager to negotiating with the third party. Comensura are very approachable and has patiently guided me through each step of the process. I'm very pleased with the outcome.”

Information Governance Manager, Southwark Council

“Alieh's personable and professional approach immediately instilled me with a strong sense of trust, which is crucial in any business relationship. She also demonstrated a detailed knowledge of her client's needs, and associated corporate requirements. She continues to give useful practical guidance when dealing with key challenges, and always appears very capable in handling problems diligently.

I would highly recommend Alieh for her professionalism and her pleasant manner. She displays excellent knowledge balanced with sound commercial understanding, providing practical and workable solutions to her client, Southwark Council and her suppliers, including myself.”

Duncan Cameron, Managing Director, Cue Personnel
 
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